Privacy Policy

Published by Give.Gives · Updated April 5, 2026

Give.Gives Privacy Policy

Last updated: April 6, 2026

Thank you for using Give.Gives. This Privacy Policy explains how Give.Gives and its affiliates, operators, and service providers ("Give.Gives," "we," "us," or "our") collect, use, disclose, and otherwise process personal information when you use our websites, apps, APIs, communications, and related services (collectively, the "Services").

Give.Gives is a platform for circular giving, in-person drop-off, resale, and impact allocation. Depending on how you use the Services, you may interact with us as a donor, buyer, account holder, brand representative, location operator, organization representative, campaign participant, or visitor.

Please read this Privacy Policy carefully before using the Services or submitting personal information to us.

1. Scope and Definitions

For purposes of this Privacy Policy:

• "Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you, directly or indirectly. It does not include publicly available, de-identified, or aggregated information.

• "Brand" means a business, operator, or commercial partner that manages one or more locations on the Give.Gives platform.

• "Location" means a physical drop-off, pickup, or resale site participating in the Give.Gives platform.

• "Organization" means a nonprofit or similar impact recipient that may receive allocations through Give.Gives.

• "Campaign" means a fundraising or impact initiative presented through the Give.Gives platform.

• "AI Features" means product features that use third-party artificial intelligence or machine learning services to help analyze images, generate content, moderate submissions, normalize address information, or support similar workflows.

This Privacy Policy is incorporated into and forms part of our Terms and any other applicable platform rules.

2. Personal Information We Collect

We collect personal information in several ways, including when you provide it directly, when we collect it automatically through your use of the Services, when it is generated through your transactions or platform activity, and when we receive it from trusted third parties.

Depending on your use of the Services, we may collect the following categories of personal information:

A. Information you provide directly

• Account information, such as your name, email address, password, phone number, avatar, and account preferences.

• Profile and communications data, such as messages you send to us, feedback, support requests, survey responses, uploaded content, and optional profile details.

• Donation and listing information, such as item titles, descriptions, photos, condition details, drop-off preferences, and any story or narrative you submit or approve.

• Purchase and fulfillment information, such as your order history, pickup details, refund-related communications, and customer service records.

• Brand, location, organization, or campaign onboarding information, such as contact information, business details, operational details, payout-related business information, address information, and verification materials submitted through our workflows.

• Marketing preferences, including whether you want to receive promotional emails and other communications.

B. Information collected automatically

• Device and usage information, such as IP address, browser type, device identifiers, operating system, app or site activity, approximate location inferred from your network or device, log data, and timestamps of activity.

• Authentication and session information, such as login events, account security events, and websocket or session state used to support live product features.

• Cookie and similar technology data used to remember preferences, maintain sessions, secure the Services, and understand product usage.

C. Transaction and operational information

• Information about donations, purchases, refunds, payouts, and related activity, such as order amounts, order codes, item records, location records, status history, and transaction metadata.

• Limited payment-related information made available to us by payment processors, such as the last four digits of a card, expiration details, country, payment status, and processor reference identifiers. We do not store full payment card numbers.

D. Location and address information

• Address and location details you provide directly.

• Standardized address and geocoding results generated when we validate or normalize addresses for locations, campaigns, or similar operational uses.

• Latitude, longitude, city, state, postal code, country, and map-related metadata where needed to support location-based experiences.

E. Files and media

• Photos and other files you upload to the Services, along with related file metadata such as file name, file type, file size, upload timestamps, and storage identifiers.

• Processed versions of uploaded images, such as resized or normalized copies created to operate the platform.

F. AI-related data

When you use AI Features, we may collect and process:

• Prompts, instructions, and free-text input.

• Uploaded images and image URLs.

• AI-generated outputs, such as safety assessments, suitability assessments, cleaning or quality suggestions, category suggestions, generated item stories, rewritten stories, address normalization results, or generated images.

• AI usage metadata, such as provider, model, token counts, estimated cost, task category, request timing, actor type, and error logs.

3. How We Use Personal Information

We use personal information for the following purposes:

• To create, maintain, and secure user accounts.

• To operate donation, resale, pickup, refund, and impact allocation workflows.

• To display and manage items, locations, brands, organizations, campaigns, stories, and related content.

• To communicate with you about your account, donations, purchases, updates, support requests, security notices, and service announcements.

• To send marketing or promotional communications, subject to your choices and applicable law.

• To personalize parts of the Services, including recommendations, nearby locations, and relevant campaigns or organizations.

• To process payments, refunds, financial reconciliation, accounting, reporting, tax compliance, and fraud prevention.

• To monitor, troubleshoot, audit, and improve the Services, including debugging, analytics, abuse prevention, and internal reporting.

• To comply with legal obligations, enforce our terms and policies, resolve disputes, and protect the rights, safety, and property of Give.Gives, our users, and others.

4. How We Use AI Features

Give.Gives uses AI Features to support parts of the product experience and platform operations. For example, AI Features may be used to:

• Review uploaded item images for safety, prohibited content, consistency, or suitability.

• Help generate, rewrite, or structure item descriptions and stories.

• Suggest categories, condition labels, pricing inputs, or related metadata.

• Normalize or assess address information in certain workflows.

• Generate images or mixed text-and-image outputs in supported creative tools.

• Support administrative review, moderation, analytics, or internal efficiency workflows.

When you use AI Features, your prompts, uploaded images, text input, related metadata, and AI outputs may be sent to third-party AI service providers that process requests on our behalf. We may also store AI inputs and outputs, along with usage metadata and logs, to operate the feature, review quality, investigate abuse, debug failures, monitor cost, and improve the way the feature works within our Services.

We do not provide your AI Feature content to third-party AI service providers for training their generalized models. We use third-party AI services through business or developer offerings intended for inference and service operation rather than model training. However, third-party providers may retain limited data for security, abuse monitoring, legal compliance, or service operation purposes under their own terms.

AI outputs may be inaccurate, incomplete, offensive, or inappropriate for your intended use. You are responsible for reviewing AI-generated content before relying on it, publishing it, or submitting it to others through the Services.

If you do not want us to process your text, images, or other content through AI Features, do not use those features or submit content to workflows that clearly depend on them.

5. How We Share Personal Information

We may share personal information in the following circumstances:

• With service providers and vendors that help us operate the Services, including payment processors, cloud hosting and storage providers, email delivery providers, customer support providers, analytics providers, fraud prevention providers, mapping or geocoding providers, file storage providers, and AI service providers.

• With brands, locations, organizations, campaign operators, or other platform participants when reasonably necessary to complete a donation, pickup, purchase, fulfillment, support request, dispute, refund, impact allocation, or other platform workflow.

• With business, legal, financial, accounting, insurance, security, or other professional advisors where reasonably necessary.

• With affiliates, successors, or counterparties in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction.

• With law enforcement, regulators, courts, or other third parties if we believe disclosure is necessary to comply with law, protect rights or safety, investigate fraud or misuse, or enforce our terms and policies.

• With your direction or consent.

We do not provide brands, locations, organizations, or campaigns with your full payment card information.

6. Public, Shared, and User-Generated Content

Some information you choose to submit through the Services may be visible to others, depending on the feature and your settings. This may include public item stories, profile details you choose to display, campaign participation details, testimonials, comments, or other user-generated content.

Please do not submit sensitive personal information in public fields, item descriptions, stories, comments, or messages unless it is necessary and you are comfortable sharing it.

7. Payments

Payments on Give.Gives may be handled by third-party payment providers such as Stripe. Those providers process payment information under their own terms and privacy notices. We may receive limited payment-related details from those providers to confirm transactions, manage refunds, support compliance, prevent fraud, and maintain our records.

8. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, pixels, SDKs, and similar technologies to:

• Keep you signed in or remember your preferences.

• Maintain security and detect abuse.

• Understand how users interact with the Services.

• Measure the performance of emails, pages, and features.

• Support product functionality and limited personalization.

You may be able to control certain cookies or tracking technologies through your browser or device settings. Blocking some technologies may affect the functionality of the Services.

9. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and financial records, resolve disputes, enforce our agreements, comply with law, and protect our legitimate interests.

Retention periods vary depending on the type of data, the sensitivity of the data, the purpose of processing, and legal or operational requirements. For example, we may retain transaction records longer than ordinary session logs, and we may keep certain AI usage logs, upload records, support records, and security records to investigate misuse, maintain audits, or support product operations.

10. Security

We use administrative, technical, and organizational measures designed to protect personal information. These measures may include encryption in transit, authentication controls, access restrictions, logging, and vendor management practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

Depending on where you live and the laws that apply to you, you may have rights such as:

• Accessing the personal information we hold about you.

• Correcting inaccurate personal information.

• Requesting deletion of personal information, subject to legal and operational exceptions.

• Requesting a copy of certain personal information in a portable format.

• Objecting to or restricting certain processing.

• Withdrawing consent where processing is based on consent.

• Opting out of marketing communications.

• Opting out of certain uses of cookies or similar technologies where required by law.

You may also manage some information directly through your account settings, such as profile information and email preferences.

To exercise privacy rights, please contact us using the contact details listed below. We may need to verify your identity before acting on your request.

12. California Privacy Notice

This section supplements the rest of this Privacy Policy and is intended for California residents. It describes our collection, use, disclosure, retention, and rights practices in a manner designed to align with California privacy law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, to the extent applicable to our business.

A. Notice at Collection

At or before the time we collect personal information, we may collect the categories of personal information described in Section 2 of this Privacy Policy for the business and commercial purposes described in Sections 3 and 4, including operating the platform, processing transactions, supporting AI Features, preventing fraud, communicating with users, maintaining security, debugging, analytics, legal compliance, and improving our Services.

B. Categories of personal information we collect

In the preceding 12 months, depending on how you use the Services, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, account ID, IP address, device identifiers, and online account credentials.

• Customer records information, such as contact details, transaction-related details, billing-related records, and account preferences.

• Commercial information, such as donation activity, purchase history, order status, refunds, and interactions with items, brands, locations, organizations, or campaigns.

• Internet or other electronic network activity information, such as browsing activity, app interactions, session data, usage logs, and device or browser activity.

• Geolocation data, including approximate location and, where applicable, location-related information such as latitude, longitude, city, state, and postal code.

• Audio, electronic, visual, or similar information, such as uploaded images, files, messages, support records, and AI inputs and outputs.

• Professional or employment-related information, where submitted in connection with a brand, location, organization, or campaign workflow.

• Inferences drawn from personal information, such as item categorization, suitability indicators, recommendation signals, and similar outputs generated through platform logic or AI Features.

• Sensitive personal information, in limited cases, such as account login credentials, precise geolocation where collected, payment-related details made available to us in limited form, message contents submitted through the Services, or government or business verification information where needed for operational or compliance workflows.

C. Sources of personal information

We collect personal information:

• Directly from you.

• Automatically from your device or browser when you use the Services.

• From payment processors, mapping or geocoding providers, authentication providers, or other service providers.

• From brands, locations, organizations, campaigns, or other users when necessary to complete a platform workflow you participate in.

D. Purposes for collection, use, and disclosure

We collect, use, disclose, and retain personal information for the purposes described throughout this Privacy Policy, including:

• Providing, operating, and maintaining the Services.

• Processing donations, purchases, refunds, payouts, and related records.

• Running and supporting AI Features.

• Personalizing and improving the Services.

• Security, fraud prevention, abuse detection, and debugging.

• Marketing and communications, subject to your choices.

• Legal compliance, recordkeeping, dispute resolution, and enforcement of our policies and rights.

E. Categories of third parties to whom we disclose personal information

We may disclose personal information to the following categories of third parties:

• Payment processors.

• Cloud hosting, storage, infrastructure, and database providers.

• Email and communications providers.

• Mapping, geocoding, and location-related service providers.

• Fraud prevention, security, analytics, and support providers.

• Third-party AI service providers.

• Professional advisors and legal or regulatory authorities.

• Brands, locations, organizations, campaigns, and other platform participants where necessary to complete a requested transaction or platform workflow.

F. Sales, sharing, and targeted advertising

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising as those concepts are defined under California law.

G. Sensitive personal information

We do not use or disclose sensitive personal information for purposes other than the limited purposes permitted by California law, such as providing requested services, maintaining security, detecting fraud, ensuring safety, performing services on our behalf, short-term transient use, quality assurance, or legal compliance.

H. California privacy rights

Subject to applicable law and verification, California residents may have the right to:

• Know the categories of personal information we collect, use, disclose, or retain.

• Access specific pieces of personal information we hold about them.

• Correct inaccurate personal information.

• Request deletion of personal information.

• Receive a portable copy of certain personal information.

• Limit the use and disclosure of sensitive personal information in circumstances provided by law.

• Opt out of the sale or sharing of personal information, if applicable.

• Not be discriminated against for exercising privacy rights.

To submit a California privacy request, contact us at info@give.gives. Please include enough information for us to understand, evaluate, and respond to your request. We may need to verify your identity before processing certain requests. If authorized by law, you may designate an authorized agent to make a request on your behalf.

13. U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable law, including rights to know, access, correct, delete, or obtain a portable copy of personal information, and in some cases to opt out of certain profiling, targeted advertising, or sales/sharing concepts defined by law.

We do not intentionally disclose your personal information in exchange for money in the ordinary course of operating the platform. However, some state laws define "sale," "share," or "targeted advertising" broadly. If those laws apply to you and you would like to make a related request, contact us using the details below.

14. International Data Transfers

Give.Gives and our service providers may process personal information in the United States and other countries where we or they operate. Those countries may have data protection laws that differ from the laws where you live.

Where required by applicable law, we will use appropriate measures to protect personal information transferred across borders.

15. Children and Teens

The Services are intended for a general audience and may be used by teens. We do not knowingly collect personal information from children under 13 in a manner that would require parental notice and consent under applicable law. If you believe that a child under 13 has provided personal information to us in violation of applicable law, please contact us at info@give.gives, and we will review the request and take appropriate action.

If you are under 18, you should use the Services with the involvement of a parent or legal guardian, especially before submitting sensitive information, making purchases, arranging pickups, or participating in other transactions.

16. Third-Party Services and Links

The Services may contain links to third-party websites, tools, maps, payment pages, or integrations. This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review their privacy notices before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our Services, our data practices, or our vendors. When we do, we will post the updated version here and update the "Last updated" date above. Your continued use of the Services after the updated version takes effect means you acknowledge the revised Privacy Policy, to the extent permitted by law.

18. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us at:

• info@give.gives